Create a free account, then post a job from your dashboard. Tell us the service you need, your area, your preferred worker gender, the date and time, and your budget. Our matching system finds eligible workers and our admin team approves the best fit before anyone is assigned to you.

Your gender preference is a priority, not an absolute rule. We always try to match you with a worker of your preferred gender first. If no worker of that gender is available in your area for your requested time, our admin team will review the best available worker of any gender and may assign them instead — you'll always be able to see exactly who is assigned before you pay.

Yes. Every worker must upload a valid ID document, which our admin team manually reviews and approves. Unverified workers never appear in your matches, regardless of their rating or experience.

Once a worker is assigned to your job, you can message them directly through PureHelpa's built-in chat from your job details page to confirm details, ask questions, or share special instructions.

You pay after your worker has met you and accepted the job — not before. Once our team approves your price and matches you with a worker, you can follow them live on the map. They look at the job with you and then accept it, suggest a new price, or decline. When they accept, you have 30 minutes to pay securely online via Paystack or Flutterwave, and your payment is what lets them start. If the time runs out, the job is cancelled automatically and you are not charged. A small platform commission (9.99%) is included automatically — there's nothing extra for you to calculate.

Yes. After a worker is matched to your job, the job page shows a live map with their position and an estimated arrival time. Drop a pin and a landmark when you post (or later from the job page) so they can find you easily. For your safety there is also a check-in prompt and an SOS button during the job.

First, ask for a rework: for 7 days after a job is finished you can tap "Request rework" on the job page and your worker will be asked to fix the problem free of charge. Their payout is held while the request is open. If it can't be sorted out, you can raise a dispute from the same page and our admin team will review it and work with you and the worker to reach a fair resolution.

Yes — after payment is confirmed, you can rate your worker from 1 to 5 stars and leave a comment. Reviews directly affect a worker's trust level on the platform.

Register as a worker, complete your profile with your skills and the areas you cover, and upload your ID document for verification. Once verified, you'll automatically be considered for matching jobs that fit your profile and gender.

No. Joining and creating a worker profile is completely free. PureHelpa only earns a small 9.99% commission on jobs you actually complete and get paid for.

The customer pays through PureHelpa after you have met them and accepted the job, so you only start work once the money is secured. When the job is finished and confirmed, your earnings (the job amount minus our 9.99% commission — Trusted workers pay a lower rate) are recorded against your account. Payout settlement details depend on your agreed arrangement with the platform admin.

Jobs are assigned by our admin team after matching. Go to the customer, tap "I've arrived" if your GPS doesn't do it for you, and look at the work. Then you can accept, propose a new price once, or decline — declining sends the job back to be matched with someone else. If you can't make it at all, tell our support team as soon as possible so we can reassign it fairly.

Get verified, complete jobs reliably, and aim for great ratings. PureHelpa automatically upgrades your trust level — from New to Level 2 to Trusted — based on your verification status, completed jobs, and average rating.

Yes — every worker must pass admin ID verification before being eligible for any job match. This protects both customers and the reputation of verified workers like you.

Yes. Once you're assigned to a job, you can use PureHelpa's built-in chat to confirm arrival time, ask about access to the property, or clarify any special instructions before you begin.