Create a free account, then post a job from your dashboard. Tell us the service you need, your area, your preferred worker gender, the date and time, and your budget. Our matching system finds eligible workers and our admin team approves the best fit before anyone is assigned to you.

Your gender preference is a priority, not an absolute rule. We always try to match you with a worker of your preferred gender first. If no worker of that gender is available in your area for your requested time, our admin team will review the best available worker of any gender and may assign them instead — you'll always be able to see exactly who is assigned before you pay.

Yes. Every worker must upload a valid ID document, which our admin team manually reviews and approves. Unverified workers never appear in your matches, regardless of their rating or experience.

Once a worker is assigned to your job, you can message them directly through PureHelpa's built-in chat from your job details page to confirm details, ask questions, or share special instructions.

After the worker completes the job and you confirm it on your dashboard, you'll be prompted to pay securely online via Paystack or Flutterwave. A small platform commission (9.99%) is included in the payment automatically — there's nothing extra for you to calculate.

You can raise a dispute directly from your job details page describing what went wrong. Our admin team will review it and work with you and the worker to reach a fair resolution.

Yes — after payment is confirmed, you can rate your worker from 1 to 5 stars and leave a comment. Reviews directly affect a worker's trust level on the platform.

Register as a worker, complete your profile with your skills and the areas you cover, and upload your ID document for verification. Once verified, you'll automatically be considered for matching jobs that fit your profile and gender.

No. Joining and creating a worker profile is completely free. PureHelpa only earns a small 9.99% commission on jobs you actually complete and get paid for.

Once the customer confirms your job is complete and pays through PureHelpa, your earnings (the job amount minus our 9.99% commission) are recorded against your account. Payment settlement details depend on your agreed arrangement with the platform admin.

Jobs are assigned by our admin team after matching, not automatically. If you're unable to take an assigned job, contact the customer and our support team as soon as possible so we can reassign it fairly.

Get verified, complete jobs reliably, and aim for great ratings. PureHelpa automatically upgrades your trust level — from New to Level 2 to Trusted — based on your verification status, completed jobs, and average rating.

Yes — every worker must pass admin ID verification before being eligible for any job match. This protects both customers and the reputation of verified workers like you.

Yes. Once you're assigned to a job, you can use PureHelpa's built-in chat to confirm arrival time, ask about access to the property, or clarify any special instructions before you begin.