Terms of Use & Privacy Policy

This document sets out the rules governing customer use of PureHelpa, including bookings, pricing, safety, cancellations, refunds, complaints, account access and personal-data handling.

1. Purpose

PureHelpa is a technology platform that connects customers with independent service providers for approved household, personal, beauty, artisan and related services.

Services may include cleaning, cooking, barbing, nail services, makeup, laundry, household assistance, construction, repairs and other categories approved by PureHelpa.

2. Acceptance of Terms

By registering for, accessing or using PureHelpa, a customer agrees to these Terms. If a customer does not agree, the customer should not use the platform.

3. PureHelpa's Role

PureHelpa primarily operates as a marketplace and technology platform. Unless expressly stated otherwise, PureHelpa does not itself perform the service booked through the platform.

Service providers are responsible for the services they perform. PureHelpa may conduct verification and safety procedures, but verification is not an absolute guarantee of a provider's future conduct.

4. Customer Responsibilities

Customers must provide accurate booking information, pay applicable charges, treat providers respectfully, provide a reasonably safe working environment and comply with Nigerian law.

Customers must not assault, threaten, sexually harass, steal from, deliberately damage the property of, or otherwise abuse service providers.

5. Bookings and Pricing

Customers may request available services through the app. A booking may contain the service, location, date, time, description and applicable price or pricing method.

Material charges should be disclosed before or during confirmation of the transaction.

6. Cancellation and Refunds

Customers may cancel bookings subject to the applicable cancellation terms. Any cancellation charge must be disclosed and comply with applicable law.

Refunds may be available for duplicate payments, services not provided, provider cancellation, unauthorized transactions, material service failures or other circumstances required by law or PureHelpa policy.

When payment is due. A booking is paid after the worker has met the customer and accepted the job (or agreed a revised price). The customer then has 30 minutes to pay through PureHelpa. If payment is not made in that time the job is cancelled automatically and no charge is made. Payment confirms the booking and allows the worker to start.

Rework. For 7 days after a job is finished, the customer may ask the worker to correct problems at no extra charge. While a rework request is open the worker's payout may be held. A rework request does not remove the customer's right to raise a dispute.

7. Safety

Violence, threats, sexual misconduct, harassment, stalking, intimidation, theft, fraud and deliberate property damage are prohibited.

In an immediate emergency, customers should contact the appropriate emergency or security authority first. PureHelpa may subsequently assist with its internal investigation.

8. Complaints

Customers may report service, payment, safety or conduct complaints through PureHelpa support.

PureHelpa may review booking records, communications, payment records, ratings and other relevant information when investigating a complaint.

9. Ratings and Reviews

Ratings and reviews must be genuine and based on an actual experience. Fraudulent, threatening or abusive reviews may be removed.

10. Account Suspension or Termination

PureHelpa may temporarily restrict or terminate an account where reasonably necessary to protect users, investigate serious complaints, prevent fraud, address payment abuse, comply with law or respond to serious or repeated violations.

11. Privacy

PureHelpa may collect information such as name, phone number, address, service location, payment information, booking history, ratings, communications and device/location information as necessary for platform operations.

Personal data will be processed in accordance with applicable Nigerian data-protection law and PureHelpa's Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, together with applicable Plateau State laws and regulations.

13. Contact

Website: www.purehelpa.com

Support Email: support@purehelpa.com

Registered Address: Jos, Plateau State, Nigeria

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This document is a business/legal-policy.